Transcript Analysis: Group 6

Patron: I'm looking for information on the holiday of Our Lady of Las Mercedes

Librarian: This is xxxxx

Patron: Hi

Librarian: Hi,, This is xxxxx. Please stand by a moment, please, while I read your question...

Librarian: Ok, so you're looking for info on Our Lady of Las Mercedes?

Patron: yes

Librarian: Some background info and/or is this for a particular assignment or project

Librarian: ?

Patron: Yes I'm researching information about the Holiday of Our Lady Las Mercedes of the Dominican Republic

Librarian: Ok, stand by a minute while I search some of our sources

Patron: Ok

Librarian: Here's a possible background source...take a look at this while I search a few other sources. The one I'm sending you only can have one user at a time.http://catalog.collegelibrary.edu:80/record=b66666345~S2

Librarian: Encyc. of Global Religion:http://catalog.collegelibrary.edu:80/record=7352920~S2

Librarian: This one looks relevant, but we only have it in proint: Encyclopedia of religious rites, rituals, and festivals http://catalog.collegelibrary.edu:80/record=b12345677~S2

Librarian: Are these on the right track?

Patron: Yes, Thank you

Librarian: Great--shall I see what else I can find?

Patron: Thank you

Librarian: Would you like me to send you the names of print sources or just ones available online?

Librarian: This is a print book: Religious holidays and calendars http://catalog.collegelibrary.edu:80/record=b444295~S2

Librarian: Is the Dominican Republic the only country that observes this holiday?

Patron: Yes it is

Librarian: I'm about to send you the link to a page of search results: take a look. There should be a list of 61 items:http://catalog.collegelibrary.edu/search~S2?/dFasts+and+feasts./dfasts+and+feasts/-3%2C-1%2C0%2CB/exact&FF=dfasts+and+feasts&1%2C-1%2C/indexsort=r

Librarian: There are several in the list that look promising.

Patron: Thank you

Patron: Hi, I recently requested "For an America that loved freaks" for a project on primary source analysis. Since the project is due Monday I was curious how long it will take for me to get this item? Let me know if you know

Librarian: This is xxxxx Just a moment while I look this up.

Patron: Thank you! I just submitted my question on a formal request document by the way, so just ignore if you see my question twice

Librarian: Did you request this through ILLIAD?

Patron: I think so

Patron: Is EBSCOhost the same thing?

Librarian: This is an article, then?

Patron: Yes

Librarian: OK, so you did request it through ILLIAD. This sort of request takes a day or two to fill. When we find it, a PDF will be emailed to you.

Patron: Okay, thank you. I just want to give myself enough time to analyze it before Monday

Librarian: OK. If you have any further questions the ILL office phone is 314 984-4444. Ask for Sylvie.

Patron: Thank you!