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Reference, Research Help and Instruction Statistics

Internal - for librarians to track reference and research help transactions during a two-week sample period each semester.

Instructions

We are collecting statistics for the entire semester
Reference/Instructional transactions are defined as information contacts that involve the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources by a member of the library staff. They may be in person, by phone, by e-mail, or by the Web, and may take place at the reference desk or elsewhere. Include information and referral services.
Consultations are reference/instructional transactions that require preparation or specialized knowledge. They are usually (but not always) by appointment.
Directional/Technical transactions DO NOT involve the knowledge, use, recommendations, interpretation, or instruction in the use of one or more information sources. If the transaction includes both reference/instructional and directional/technical, ONLY count Reference/Instructional.

Reference Stats Collection Form

St. Louis Community College Libraries

Florissant Valley Campus Library
3400 Pershall Rd.
Ferguson, MO 63135-1408
Phone: 314-513-4514

Forest Park Campus Library
5600 Oakland
St. Louis, MO 63110-1316
Phone: 314-644-9210

Meramec Campus Library
11333 Big Bend Road
St. Louis, MO 63122-5720
Phone: 314-984-7797

Wildwood Campus Library
2645 Generations Drive
Wildwood, MO 63040-1168
Phone: 636-422-2000