LibGuides: Help for Students: General Help

Need help from a librarian?

Ask a Librarian
Meet with a librarian via email, chat, text, or online appointment.

Need to request library materials?

Student Request Form
Use this form to request, WiFi hotspots, webcams, headsets, calculators, digital voice recorders, and up to three (3) chapters from course reserves. Scroll down this page to learn how to request a laptop.
Classic Catalog - STLCC Libraries
Request books and DVDs for doorside pickup or to be mailed to your home.
MOBIUS Catalog
Browse, search, and request books from participating MOBIUS libraries. Book delivery may take several extra days because of pandemic precautions.

Need help with your A Number (Student ID Number)?

If you know your STLCC logon credentials, you can find your A Number (Student ID Number) by logging into Banner.

Banner Self-Service
Use your STLCC credentials (the ones you use for Blackboard) to log in to Banner Self Service. From there, choose the Student Services & Financial Aid tab. In the top right corner of the page, you will find your A Number.

Need help from another department?

STLCC Ways to Connect
Connect with many departments through phone, email, chat. Find Admissions, Academic Advising, Academic Support Center, Access/Disability, Counseling, Financial Aid, Online Education, Student Assistance Program, TRiO, and more....
Contact the IT Help Desk
The Help Desk can assist you with troubleshooting basic issues involving Blackboard, student email, Office 365, connecting your personal devices to Wi-Fi, general computer questions, and more.
COVID-19 Student FAQs
How are you doing? STLCC Care Team - COVID-19 Student Questionnaire
Our campus Care Team would like to hear how you are doing and find out how St. Louis Community College can offer support.

Need to request a laptop or hotspot or get help learning remotely?

Learning Remotely
Visit the College's Learning Remotely page to learn about support available. The form to Borrow/Return a Laptop or Equipment appears at the top of the page. Scroll down the page to find detailed information about the semester-long STLCC Student Laptop and WiFi Hotspot Loaner Programs.
Short-Term Loans of Equipment from the STLCC Libraries
Use the Student Request form on the STLCC Libraries page to make a request for a short-term loan of hotspots, webcams, and laptops. These can fill a need when students are waiting for a semester-long loan from IT.
Remote Labs
Information on using your computer to access more than 85 specialty programs and computer lab apps. This service is available to all students enrolled in an online or hybrid course.

Need help paying for tuition and books?

Scholarships are available to help pay for books, tuition and other expenses.

All students at St. Louis Community College may apply for multiple scholarships through St. Louis Community College Foundation. The application for scholarships is now available for the summer and fall 2021 semesters.

Apply Now For STLCC Scholarships

The application form linked above takes the guesswork out of scholarships by matching students to the best scholarships that meet their qualifications.

After completing the form, you will receive a personalized list of scholarships based on information from the application and your Free Application for Federal Student Aid (FAFSA). You'll be submitted for all eligible scholarships and have the opportunity to submit additional materials when required.

To apply, you must:

More information about paying for books and tuition:

STLCC Book Account
Students who are eligible for a Federal Pell Grant or Direct Student Loan refund will be issued an STLCC Book Account to make allowable purchases including books and some supplies at the campus bookstores. The amount is based on your financial aid award, not to exceed $1,000. You can track the status of your book account through Banner Self-Service.
Student Assistance Program
STLCC offers the Student Assistance Program to help you through many situations that may make it harder to finish your degree.

Need help finding or using your textbook?

Finding Books at the STLCC Bookstore (3:40)
Watch this quick demonstration of how to find required textbooks at the STLCC Bookstore

E-textbooks

Your instructor has experience using the textbook assigned for your course, and should be your first point of contact if you are having difficulties using your e-textbook.

If your instructor cannot resolve the issue, you may contact the STLCC IT Help Desk for technical issues, or the STLCC Bookstores for access code issues.

Access codes

If you have purchased an e-textbook from the STLCC Bookstores, your access codes will be shipped to you. Occasionally access codes are emailed; check with the bookstore if you are not certain. You can check your bookstore account to see the status of your orders. If you anticipate that they will be sent by email, make sure to check your spam folders as well as your inbox.

Please note that the Library cannot provide access codes for textbooks purchased through the Bookstores.

Need to print or use a computer?

STLCC Libraries

Computers and printers are available in the Libraries. Students may drop in during open hours to use available computers connected to printers. Students may also reserve a computer to ensure one is available at a particular time. See the links below for more information.

Book Computer Time
Use the link above to book up to 2 hours of time at one of the STLCC Libraries.
Booking Computer Time at STLCC Libraries (5:40)
Watch this video to learn the steps involved in booking computer time at the STLCC libraries.

STLCC Print Center ordering

STLCC students may send requests to stlccprintcenter@stlcc.edu. Include your telephone number, campus, questions about pick up, and instructions for printing in your email request.

Print jobs may be picked up at the Campus Bookstores on Thursdays. Requests submitted before 11:00 am on Wednesday, should be ready on Thursday.

The cost for printing, to be paid at the Campus Bookstore:

single-sided, black/white, 8.5 x 11 -- 3 cents/page
double-sided, black/white, 8.5 x 11 -- 5 cents/page
single-sided, color, 8.5 x 11 -- 12 cents/page
double-sided, color, 8.5 x 11 -- 22 cents/page

STLCC Computer Labs

On Campus Computer Labs

Having trouble with college apps and technology?

IT Help Desk
For help logging in to Blackboard, College email, Banner, the Healthfully app or a loaned student laptop. If you're having trouble logging in to library databases from off campus, there may be a problem with your STLCC credentials.

Need help with computer applications?

Office 365 Training
STLCC students, faculty, and staff have access to Microsoft Office 365 training free of charge. This training will help users fully realize the benefits of the Office 365 application suite. The page provides links to training and tutorials for 15 of the most popular Microsoft applications, including OneDrive, Word, PowerPoint, Excel and Outlook, and also includes quick links for basic overviews, cheat sheets and tips and tricks.
Log in to Office 365 Web Apps (STLCC students and employees)
Use your STLCC email address and password to log in. Once logged in, you will have access to web versions of Word, Power Point, Excel, and many other Office applications.
Office 365 Desktop Apps
Microsoft Office 365 Desktop Apps are available for free for all registered students. Each student can install Office 365 Desktop Apps on up to five home or personally-owned PCs/Macs and up to five mobile devices. Office mobile applications are available for iOS and Android devices and automatically included with all Windows phones.

Computer Skills Center @ Learning Express
Learn basic computer skills and build software knowledge. Look under "Popular Software Tools" to find Microsoft Office video tutorials taught by certified Microsoft trainers.
NOTE: Requires login from off-campus locations. For the best experience, create a free user account in Learning Express. Select "Register" under New Users. When users log in, they see another section called My Center, where the tutorials, ebooks, tests, etc. used are stored for later access.

Learning Express User's Guide
Faculty: Use this URL within Blackboard: http://ezproxy.stlcc.edu/login?auth=ezpr0xy&url=https://www.learningexpresshub.com/computer-skills-center?Authtoken=5A2E734A-A002-45A7-AC85-DFA436B0299E

Technology, GCFGlobal
GCFGlobal, a program of Goodwill, provides free tutorials, videos, and lessons. The Technology category includes Microsoft Office tutorials, basic computer skills, and internet safety.

Looking for resources at other libraries?

Printing

St. Louis Public Library
St. Louis Public Library is offering a mobile printing service. For more information, contact St. Louis Public Library
St. Louis County Library
Printing requests and pick up are offered through the St. Louis County Library's Curbside Service.
St. Charles City-County Library
Most St. Charles City-County Library branches are open on a limited basis with access to printers.
Ferguson Public Library
Ferguson Public Library is offering remote web printing with curb-side pick-up.
Kirkwood Public Library
Kirkwood Public Library is offering remote web printing with curb-side pick-up.
Richmond Heights Memorial Library
Richmond Heights Memorial Library is offering remote web printing with curb-side pick-up. Up to 50 pages free of charge.
University City Public Library
University City Public Library is offering remote web printing with curb-side pick-up.

On site services

St. Louis County Library
Open by appointment beginning March 23, 2021
St. Louis Public Library
All locations open with limited hours, beginning March 3, 2021.
St. Charles City-County Library
Buildings are open for browsing and more.