Skip to Main Content

Transcript Analysis: Group 1

Created for the chat transcript analysis activity, service week Spring 2019.

Questions to consider

  1. What are your overall impressions of the service that the patrons received?
  2. Which of the transactions did you think was the most effective? Least effective? Why?
  3. What positive feedback would you give to the staff providing the service?
  4. What improvements would you suggest?
  5. Were there any opportunities for information literacy instruction? Did the librarians use these opportunities?
  6. Which interaction (or parts of interactions) seemed transformational? Which seemed transactional? 
  7. What do you see that you want to remember when you are providing virtual reference?

Discuss amongst yourselves for 10-12 minutes and then report back to the large group. 

Group 1, Transcript 1

Patron: Is there a way to eliminate meta-analysis and medical hypothesis from search engines? I want to just find the actual studies done for my topic and not the meta-analysis that have already been done.
 

Librarian: HI

 

Librarian: I think you'd better talk to the Health Sciences Library about how to do this. 206-543-3390

 

Librarian: Bye for now.

 

Librarian: Librarian ended chat session.

Group 1, Transcript 2

Librarian: Hello, my name is XXXXX. How can I help you?

Patron: Initially - i would like to search for what are the widely used curriculums in Early Childhood education and there effects on outcomes

 

Librarian: Okay, have you done any research on this yet?

 

Patron: not entirely sure how to navigate this search engine - i did background reading on google

 

Librarian: Great, well let's start at the library homepage. Are you there? http://www.lib.washington.edu/

 

Librarian: Click on Advanced Search under the main search box. This way you will be able to enter more than 1 search term.

 

Patron: yes

 

Librarian: Let's use keywords to help you find some resources that match your research interest.

 

Librarian: Keywords are key concepts and terms that are the essence of your question. In this case I might start with "early childhood education" and "outcomes".

 

Patron: i am interested in particular which curriculums used in early childhood education and their tie to outcomes

 

Patron: widely used..

 

Librarian: Let's try searching this at the same time. When you click Advanced Search, scroll down the page and you'll see 3 boxes to enter terms. Enter them here. You can deine them as a type of search term. I would start with keyword as the type of term. Yes let's also use "curriculum" as a term. Leave out outcomes to start.

 

Patron: ok

 

Librarian: This looks like a pretty good search to start with. You can now refine the results along the lefthand bar. under advanced options?

 

Librarian: You don't even need to go to advanced options. From your results page just scroll to the bottom. There are Topics that you can select to limit the results. But before that even, I think in the first 10 results many seem like they might be good matches. Why don't you browse those titles and see. Did you get this page of results?

 

Librarian: http://uwashington.worldcat.org.offcampus.lib.washington.edu/se arch?q=kw%3Aearly+childhood+education+kw%3Acurriculum&fq =&start=1&dblist=

 

Patron: right, however, I would like to evaluate widely used curriculums

 

Patron: in early childhood education and their tie with outcomes

 

Patron: perse, creative curriculum or Highscope

 

Librarian: You can refine your keywords in your search if you have particular curricula of interest. I did this here for highscope. These were the results.

 

Librarian: http://uwashington.worldcat.org.offcampus.lib.washington.edu/se arch?q=kw%3Aearly+childhood+education+kw%3Ahigh+scope+ curriculum&qt=results_page&dblist=

 

Librarian: The more specific terms you give the more directed your search will be.

 

Librarian: a comprehensive review of which are the widely used curriculums and why?

 

Librarian: in the USA

 

Librarian: The first link is an encyclopedia, but if you open the record and scroll to the bottom you can see that highscope is one of the terms tagged for this item. Presumably that curriculum is covered in the text. It looks like it covers quite a few techniques, so I think it would be comprehensive.

 

Librarian: The second correlates the relationship between curricula type and early childhood education, speaking to the outcomes part of your question.

 

Patron: which source are you viewing

 

Librarian: To focus on the US I would add that as a search term. I was looking at Curriculum Models in Early Childhood Education:

 

Librarian: http://uwashington.worldcat.org.offcampus.lib.washington.edu/ocl c/44265803

 

Patron: true, this is a great source. however, it does not cover some of the new up to date curriculums that are widely used

 

Librarian: You can limit to dates on the left side too. You could only look at things extremely recent this way.

 

Librarian: Try clicking on 2014.

 

Patron: ok - I will play around a bit and see ways in which to narrow my search

 

Patron: thank you

 

Librarian: You can use the same techniques in education-related databases too if you want to go more in depth. Here is a research guide to find more places to search if you like:

 

Librarian: http://guides.lib.washington.edu.offcampus.lib.washington.edu/ed ucation

 

Librarian: Is there anything else today?

 

Patron: Patron ended chat session.

Attribution

Questions based on QUESTIONPOINT CHAT TRANSCRIPTS A learning resource for virtual reference in the classroomhttp://wiki.questionpoint.org/f/Evaluating%20VR%20Transcripts%20v.2%20.pdf

Transcripts from University of Washington Libraries Chat Reference Transcript Assessment by Jackie Belanger, Kathleen Collins, Alyssa Deutschler, Rebecca Greer, Nancy Huling, Caitlan Maxwell, Ekaterini Papadopoulou, Lauren Ray, Robin Chin Roemer. https://www.lib.washington.edu/assessment/projects/chat-reference-assessment-project-2014-2016-final-report.

St. Louis Community College Libraries

Florissant Valley Campus Library
3400 Pershall Rd.
Ferguson, MO 63135-1408
Phone: 314-513-4514

Forest Park Campus Library
5600 Oakland
St. Louis, MO 63110-1316
Phone: 314-644-9210

Meramec Campus Library
11333 Big Bend Road
St. Louis, MO 63122-5720
Phone: 314-984-7797

Wildwood Campus Library
2645 Generations Drive
Wildwood, MO 63040-1168
Phone: 636-422-2000