When you are scheduled on the desk please make sure you are logged in to chat, Teams, and email and have a window open to the Instruction Librarian guide. Also, open a tab to the Research Help and Reference Statistics form.
Please review all the information provided at Recommended Practices for Chat Help. Remember to used canned messages to give yourself some breathing room in answering questions. Make sure to create your own personal canned greeting message. (Something like: Hello, my name is Becky. I am reading your question and will be with you soon.)
When answering Ask A Librarian emails, as always, reply all to let everyone know you are picking it up. Then forward the message and copy the patron’s email to the TO: line to begin responding. Finally, record the transaction on the statistics form.
You may decide the best way to answer a question is through Teams. If you don’t feel comfortable using Teams to initiate a meeting, this is not a requirement.
If you choose to help a student via Teams, record the transaction on the statistics form.
You may decide the best way to answer a question is through a phone call. Many of you have requested the Mitel app with a college phone number and may use the app to communicate with students.
If you choose to help a student via phone, record the transaction on the statistics form.
When things are slow, please work on projects you have going. Each of you has library guides or other projects you are working on. If you see new needs arise, please continue, as you all do, to think of ways to meet them. You may be called on to help with new projects.
We will be collecting Research Help statistics for the entire semester. Please use the Research Help and Reference Statistics form to record any transactions you have through Ask A Librarian email, direct email questions, or one-on-one Collaborate sessions.
Note: chat statistics should not be recorded on the form as they are recorded automatically.
Add examples of positive feedback in the form below.
We will be collecting statistics about the instruction we deliver to groups throughout the fall semester. After you provide instruction to a group, please fill out the Instruction Statistics form.
When requests for instruction come in, refer faculty to the Scheduling Instruction page where they can fill out the form to request instruction.
The form results will go to askalibrarian@stlcc.edu, where full-time librarians will pick up those requests and add them as appointments to the STLCC-Reference Calendar.
Email your completed timesheets to Monica Lawton (mlawton11@stlcc.edu) and copy Becky Helbling (rhelbling@stlcc.edu)
If you have a planned absence, please try to switch hours with someone or ask someone to take your hours. Record the agreed to change on the STLCC-Reference calendar. If you are unable to find a replacement, please let Becky Helbling know via email.
If you have an unplanned absence, please send a message to Ask A Librarian, letting everyone know. An adjunct who is available and would like the hours may reply all claiming the hours. (Make sure to stay within the 24 hour/week limit.) If no adjunct responds before the start of the shift, a full time librarian may respond to take the shift.
All STLCC Instruction Librarians should have access to the shared Instruction Librarians folder in OneDrive.
Access: Log in to your OneDrive, click on Shared files, click on Shared with Me. The folder should be listed along with any others that have been shared with you. Your name will be associated with files you save, comments you make, etc.
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